National Digital Asset Consumer Protection Infrastructure
The official complaints portal of Asosiasi Blockchain Indonesia. A safe, structured platform for reporting disputes in the crypto and blockchain ecosystem, backed by a transparent and fully documented mediation process.
How It Works
The Complaint Process
A structured, transparent complaint workflow you can follow from submission through to resolution.
Step 1
Submit a Complaint
Fill in the incident details, attach supporting evidence, and submit your complaint online.
Step 2
ABI Review
The ABI team verifies the completeness of your submission and conducts an initial assessment.
Step 3
Mediation
ABI facilitates a dialogue between the complainant and the accused party (exchange/entity) to reach a resolution.
Step 4
Resolution
The complaint is resolved with full documentation and outcomes recorded transparently in the system.
Related Institutions
Need Further Assistance?
For cases requiring formal legal or regulatory action, contact these institutions directly.
Regulation & Finance
OJK SIPEDULI
Consumer complaint service by the Financial Services Authority for the financial services and crypto asset sector.
sipeduli.ojk.go.id →
Law & Criminal
Polri Siber
The National Police Cyber Unit handles reports of cybercrime, online fraud, and digital criminal offences.
patrolisiber.id →
Anti-Money Laundering
PPATK
The Financial Transaction Reports and Analysis Centre accepts reports of suspicious transactions and money laundering.
www.ppatk.go.id →
Digital Communication
Komdigi
The Ministry of Communication accepts reports on negative content, hoaxes, and digital fraud.
komdigi.go.id →
