Terms & Conditions

Last updated: June 2025

1. Acceptance of Terms

By registering and using the ABI Consumer Protection Portal, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this portal.

2. About This Portal

The ABI Consumer Protection Portal is operated by Asosiasi Blockchain Indonesia (ABI). Its purpose is to facilitate dispute resolution and mediation between consumers and ABI member crypto exchanges. ABI acts solely as a mediator and facilitator — it is not a regulatory or law enforcement authority.

3. Eligibility

You must be at least 18 years of age and a resident of Indonesia to use this portal. By registering, you confirm that the information you provide is accurate and truthful.

4. Scope of Complaints

This portal only handles complaints that involve ABI member exchanges and the broader crypto/blockchain ecosystem. Complaints outside this scope will not be processed. For other matters, please contact the appropriate authority:

• Financial fraud or illegal investment — OJK (sipeduli.ojk.go.id)
• Cybercrime or online fraud — Polri (patrolisiber.id)
• Money laundering — PPATK (ppatk.go.id)
• Digital communication issues — Komdigi (komdigi.go.id)

5. User Responsibilities

You agree to:

• Provide accurate and complete information in all submissions
• Not submit false, misleading, or malicious complaints
• Not use the portal for any unlawful or abusive purpose
• Keep your account credentials confidential and secure

6. Mediation Process

ABI will review submitted complaints and may facilitate communication between you and the relevant member exchange. ABI does not guarantee any particular outcome. The mediation process is non-binding unless a separate written agreement between all parties is reached.

7. Limitation of Liability

ABI is not liable for any damages, losses, or costs arising from the use of this portal or outcomes of the mediation process. ABI provides this service on an "as is" basis without warranty of any kind.

8. Intellectual Property

All content on this portal, including logos, text, and design, is the property of ABI and may not be reproduced without prior written consent.

9. Changes to Terms

ABI reserves the right to update these Terms & Conditions at any time. Continued use of the portal after changes are published constitutes your acceptance of the revised terms.

10. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Indonesia. Any disputes shall be resolved through appropriate Indonesian legal channels.

11. Contact Us

For questions about these terms, please contact ABI at info@asosiasiblockchain.co.id.